Great news to share today - we’ve reached a significant milestone in our ongoing commitment to customers with the launch of our customer support portal!
The portal is available here: https://customersupport.atombeamtech.com, and it can easily be found on our website under “Resources.”
Since day one, we here at Atombeam have been dedicated to providing customers with the high level of customer service they deserve. We want to ensure that the customer experience is top-notch, and the official launch of this portal is the next step in that journey. Customers of out Neurpac SaaS product - as well as all future products - will find everything they need right here.
The Atombeam customer portal serves as a centralized hub for both our customers and potential users to ask questions, seek support, access documents, and find helpful guides.
Some of the key features and benefits of the portal include:
- Streamlined Support: Customers and internal teams can now easily submit their queries and concerns through the portal or via email (support@drivewarp.atlassian.net), streamlining our support process and ensuring timely responses.
- Knowledge Base: The team has curated a repository of Atombeam branded documents and how-to guides, empowering users to find answers to common questions and navigate the product with ease.some text
- For example, here’s a link to the guide for the portal itself: Atombeam Customer Portal How-to-Guide
- Real-time Updates and Notifications: Users are informed about product updates, new features, and system maintenance schedules through real-time notifications, ensuring transparency and enhancing user engagement.
- Personalized User Profiles: Personalized profiles can be created within the portal, allowing users to easily track support tickets and access relevant resources.
- Analytics and Insights: The portal offers customers valuable insights into user behavior, support trends, and which topics are most popular, through the use of robust analytics and reporting features. These same features empower Atombeam to learn from those using the product, make data-driven decisions, and continuously improve our services.
- Feedback Surveys: Completing surveys and sharing feedback directly with the Atombeam team helps ensure customer satisfaction levels are tracked, maintained, or improved as needed - helping to ensure a strong customer experience for all.
The launch of our customer portal signifies a significant step forward in our commitment to providing exceptional support and accessibility to our users. We’re thrilled with the way it turned out - and can’t wait for you to see it. Please explore the portal and share your feedback as you do, as it truly helps us as we strive to further enhance our offerings.
Thank you for your continued support and dedication to our mission.
